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Nedbank is hiring Please apply with your Grade 12
For the role of Service Center Agent, Nedbank is hiring Please apply with your Grade 12 diploma
Nedbank is accepting applications for the following positions right now, and qualified applicants are encouraged to apply: Agent of the Service Center
Apply For: Opportunities For X90 EPWP At Mafube Local Municipality
Date of Closure: November 8, 2023
Where: Gauteng
Work-Related Duties
Follow the work plan and stick to the daily schedule to make sure that the goals are reached.
Observe Nedbank’s policies and principles, which include being truthful, trustworthy, accountable, respectful, and willing to go above and beyond when taking calls and interacting with both internal and external parties.
Log every unanswered question on the system and escalate it to management.
In accordance with service level agreements, respond to 90% of calls in 60 seconds or less (90/60) (SLA) Reach the monthly lead generation goals by making products available to customers.
Be cautious to avoid potential losses in the company.
and ensuring that every call is accurately noted.
Participate in Nedbank Culture Building activities (e.g., staff surveys, etc.) to help create a culture that supports the attainment of shift goals.
Take part in and lend support to CSR activities to help important company ideas come to fruition.
Find and suggest ways to improve systems, procedures, and policies. Assist in putting new systems, procedures, and policies into place.
By reading pertinent publications, visiting websites, and attending sessions, you can stay up to date on laws and other industry changes that affect your work.
By reading, comprehending, and signing the revised manuals each time they are handed out, you may stay current with risk guidelines.
Recognize and accept the Nedbank vision, and act out the values in team interactions.
Also Apply For: Gauteng Dept of Education is hiring for the position of 16 x General Worker / Assistant
participants.
Enhance personal skills and keep current with advancements in your area of expertise by choosing your own training programs and career path based on manager input and feedback.
Make that all learning activities are finished, experience is gained, and certificates are earned and/or maintained within the allotted time limits to promote personal development and enable effectiveness in carrying out duties and responsibilities.
Make sure that information is accurately shared with stakeholders by keeping team members informed.
By restating the client’s main concerns, you can better understand the nature of their inquiry.
Provide management and the back office with ongoing input, and make sure that all stakeholders are informed by communicating the information that each stakeholder need.
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The National Senior Certificate, Grade 12 or NQF Level Matric are the prerequisites. The Call Center Qualification Certificate is the preferred qualification.
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