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Purpose and Objectives:
- The learnership is a work-based learning programme that leads to a National Certificate in Call Centre Support. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.
The candidate will be responsible for:
- Conducting themselves as employees of the Clicks Group in line with Company values
- Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
- Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities
- Compile a Portfolio of Evidence for submission to the SETA
- Complete logbooks for work-based learning
- Achieve the required level in formative and summative assessments
- Demonstrate a commitment to work in the Contact Centre Environment
- Demonstrate skills in using the company’s systems
- Show an understanding of the operational processes
Minimum Requirements:
- Completed Grade 12
- English
- Mathematics / Mathematics Literacy (Preferred)
- Computer literate in MS Office Suite
- Unemployed and can commit 14 months to the programme
- South African citizens between the ages of 18 and 35 years
Desirable:
- Achieving Personal Work Goals and Objectives
- Adapting and Responding to Change
- Deciding and Initiating Action
- Coping with Pressures and Setbacks
- Applying Expertise and Technology
How to apply: